:root {
  --nanquim: #17283c;
  --nanquim-2: #223750;
  --nanquim-linha: #2f4562;
  --papel: #edf0ee;
  --branco: #ffffff;
  --tinta: #1b2430;
  --tinta-suave: #5a6675;
  --linha: #d3d9d6;
  --cobalto: #2f5bd2;
  --cobalto-escuro: #2447a8;
  --ouro: #c99a1e;
  --folha: #2e7d5b;
  --perigo: #b3382c;
  --saida: #dbe6f0;
  --raio: 6px;
  --fonte: "Atkinson Hyperlegible", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
}

* { box-sizing: border-box; }
[hidden] { display: none !important; }
html, body { height: 100%; margin: 0; }
body {
  font-family: var(--fonte);
  font-size: 16px;
  line-height: 1.45;
  color: var(--tinta);
  background: var(--papel);
}
button, input, textarea { font: inherit; color: inherit; }
:focus-visible { outline: 3px solid var(--cobalto); outline-offset: 2px; }

/* ---------- formulários e botões ---------- */
label { display: block; margin: 14px 0 4px; font-weight: 700; font-size: 14px; }
input[type="text"], input[type="email"], input[type="password"], input[type="tel"], input[type="search"], textarea {
  width: 100%;
  padding: 10px 12px;
  border: 1px solid var(--linha);
  border-radius: var(--raio);
  background: var(--branco);
}
input:focus, textarea:focus { border-color: var(--cobalto); }

.btn {
  border: 1px solid var(--linha);
  background: var(--branco);
  padding: 10px 18px;
  border-radius: var(--raio);
  font-weight: 700;
  cursor: pointer;
}
.btn.primario { background: var(--cobalto); border-color: var(--cobalto); color: #fff; }
.btn.primario:hover { background: var(--cobalto-escuro); }
.btn:disabled { opacity: .55; cursor: not-allowed; }
.btn.perigo { color: var(--perigo); border-color: var(--perigo); }
.link { background: none; border: 0; padding: 6px 0; color: var(--cobalto); cursor: pointer; text-decoration: underline; }
.icone {
  width: 40px; height: 40px;
  border: 0; background: transparent; border-radius: var(--raio);
  cursor: pointer; font-size: 20px; line-height: 1;
}
.icone:hover { background: rgba(0,0,0,.06); }
.erro { color: var(--perigo); min-height: 1.4em; margin: 10px 0 0; font-size: 14px; }
.ok { color: var(--folha); min-height: 1.4em; margin: 10px 0 0; font-size: 14px; }

/* ---------- login ---------- */
.login {
  min-height: 100%;
  display: grid; place-items: center;
  background: var(--nanquim);
  padding: 24px;
}
.login-caixa {
  width: min(400px, 100%);
  background: var(--branco);
  border-radius: var(--raio);
  padding: 32px 28px 28px;
}
.login-caixa h1 { margin: 0; font-size: 24px; line-height: 1.2; }
.login-sub { margin: 4px 0 18px; color: var(--tinta-suave); }
.login-caixa .btn { width: 100%; margin-top: 12px; }
.login-caixa .link { display: block; margin: 10px auto 0; }

/* ---------- painel ---------- */
.app { display: grid; grid-template-columns: 340px 1fr; height: 100%; }

.trilho {
  background: var(--nanquim);
  color: #e8edf3;
  display: flex; flex-direction: column;
  min-height: 0;
}
.trilho-topo {
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 12px 10px 16px;
}
.marca { display: flex; flex-direction: column; min-width: 0; }
.marca strong { font-size: 17px; }
.usuario { font-size: 14px; color: #a9b8c9; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.trilho-acoes { display: flex; gap: 2px; }
.trilho .icone { color: #e8edf3; }
.trilho .icone:hover { background: var(--nanquim-2); }

.faixa-status {
  margin: 0 16px 10px;
  padding: 7px 10px;
  font-size: 14px;
  border-left: 4px solid var(--ouro);
  background: var(--nanquim-2);
}
.faixa-status.ok { border-left-color: var(--folha); }
.faixa-status.ruim { border-left-color: #e0685b; }

.busca { padding: 0 16px 10px; }
.busca input { background: var(--nanquim-2); border-color: var(--nanquim-linha); color: #fff; }
.busca input::placeholder { color: #8fa1b6; }

.lista { list-style: none; margin: 0; padding: 0; overflow-y: auto; flex: 1; min-height: 0; }
.item {
  display: block; width: 100%; text-align: left;
  background: none; border: 0; border-top: 1px solid var(--nanquim-linha);
  padding: 12px 16px 12px 13px;
  border-left: 3px solid transparent;
  color: inherit; cursor: pointer;
}
.item:hover { background: var(--nanquim-2); }
.item.ativa { background: var(--nanquim-2); border-left-color: var(--cobalto); }
.item-linha { display: flex; justify-content: space-between; gap: 10px; align-items: baseline; }
.item-nome { font-weight: 700; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.item-hora { font-size: 13px; color: #8fa1b6; flex: none; }
.item-previa { font-size: 14px; color: #b6c3d2; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.item-previa .eu { color: #8fa1b6; }
.badge {
  flex: none; min-width: 22px; padding: 1px 7px;
  border-radius: 11px; background: var(--ouro); color: #1b1606;
  font-size: 13px; font-weight: 700; text-align: center;
}
.lista-vazia { padding: 20px 16px; color: #a9b8c9; font-size: 15px; }

/* ---------- conversa ---------- */
.conversa { min-width: 0; min-height: 0; display: flex; flex-direction: column; background: var(--papel); }
.vazio { margin: auto; color: var(--tinta-suave); padding: 24px; text-align: center; }
.chat { display: flex; flex-direction: column; height: 100%; min-height: 0; }

.chat-topo {
  display: flex; align-items: center; gap: 8px;
  padding: 10px 16px;
  background: var(--branco);
  border-bottom: 1px solid var(--linha);
}
.chat-quem { display: flex; flex-direction: column; min-width: 0; }
.chat-quem strong { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.chat-quem span { font-size: 14px; color: var(--tinta-suave); }
.so-celular { display: none; }

.mensagens {
  flex: 1; min-height: 0; overflow-y: auto;
  padding: 16px clamp(12px, 4vw, 40px);
  display: flex; flex-direction: column; gap: 6px;
}
.dia {
  align-self: center; margin: 10px 0 4px;
  font-size: 13px; font-weight: 700; color: var(--tinta-suave);
}

.msg {
  max-width: min(640px, 82%);
  padding: 8px 12px 6px;
  border-radius: var(--raio);
  background: var(--branco);
  border: 1px solid var(--linha);
  position: relative;
}
.msg.saida { align-self: flex-end; background: var(--saida); border-color: #c3d3e2; }
.msg.entrada { align-self: flex-start; }
/* assinatura: a barra e o nome usam a cor do atendente */
.msg.saida { border-left: 4px solid var(--assina, var(--cobalto)); }
.assinatura { font-weight: 700; font-size: 14px; color: var(--assina, var(--cobalto)); margin-bottom: 2px; }
.texto { white-space: pre-wrap; overflow-wrap: anywhere; }
.texto a { color: var(--cobalto-escuro); }
.rodape { display: flex; justify-content: flex-end; gap: 6px; font-size: 12px; color: var(--tinta-suave); margin-top: 2px; }
.rodape .lida { color: var(--cobalto); font-weight: 700; }

.msg img, .msg video { max-width: 100%; max-height: 320px; border-radius: 4px; display: block; margin-bottom: 6px; }
.msg audio { width: 260px; max-width: 100%; margin-bottom: 4px; }
.midia-bloco { display: flex; flex-direction: column; align-items: flex-start; gap: 2px; margin-bottom: 4px; max-width: 100%; }
.midia-bloco .baixar { font-size: 14px; padding: 2px 0; }
.midia-bloco img, .midia-bloco video, .midia-bloco audio { margin-bottom: 0; }
.arquivo-btn {
  display: flex; align-items: center; gap: 10px; width: 100%;
  padding: 8px 10px; margin-bottom: 4px;
  background: rgba(0,0,0,.04); border: 1px solid var(--linha); border-radius: var(--raio);
  cursor: pointer; text-align: left;
}
.arquivo-btn small { color: var(--tinta-suave); }

.evento {
  align-self: center; margin: 6px 0;
  padding: 6px 12px; font-size: 14px;
  border: 1px dashed var(--ouro); border-radius: 14px; background: #fbf6e6;
}

/* ---------- compositor ---------- */
.anexo-previa {
  display: flex; align-items: center; justify-content: space-between; gap: 12px;
  padding: 8px 16px; background: #fbf6e6; border-top: 1px solid var(--linha); font-size: 14px;
}
.compositor {
  display: flex; align-items: flex-end; gap: 8px;
  padding: 10px 12px; background: var(--branco); border-top: 1px solid var(--linha);
}
.compositor textarea { resize: none; max-height: 140px; }
.gravando {
  display: flex; flex-direction: column; gap: 10px;
  padding: 12px 16px; background: var(--branco); border-top: 1px solid var(--linha);
}
.gravando[hidden] { display: none; }
.gravando-linha { display: flex; align-items: center; gap: 14px; }
.gravando .btn { margin-left: auto; }
.previa-gravacao {
  width: 100%; max-height: 38vh; border-radius: 10px; background: #0b1220;
  object-fit: contain; transform: scaleX(-1); /* espelhado, como numa chamada de vídeo */
}
.previa-gravacao[hidden] { display: none; }
.ponto { width: 12px; height: 12px; border-radius: 50%; background: var(--perigo); }

/* ---------- diálogos ---------- */
dialog {
  border: 0; border-radius: var(--raio); padding: 0;
  width: min(440px, calc(100% - 24px));
  box-shadow: 0 10px 40px rgba(10, 20, 35, .35);
}
dialog.grande { width: min(860px, calc(100% - 24px)); }
dialog::backdrop { background: rgba(10, 20, 35, .55); }
.dlg-form { padding: 22px 24px 24px; max-height: 88vh; overflow-y: auto; }
.dlg-form h2 { margin: 0 0 4px; font-size: 20px; }
.dlg-topo { display: flex; justify-content: space-between; align-items: center; }
.dlg-acoes { display: flex; justify-content: flex-end; align-items: center; gap: 16px; margin-top: 18px; }

.whatsapp-admin {
  display: flex; align-items: center; justify-content: space-between; gap: 12px;
  margin: 12px 0 8px; padding: 10px 12px;
  border: 1px solid var(--linha); border-radius: var(--raio);
}
.tabela { width: 100%; border-collapse: collapse; margin: 8px 0 20px; font-size: 15px; }
.tabela th { text-align: left; font-size: 14px; color: var(--tinta-suave); padding: 6px 8px; border-bottom: 2px solid var(--linha); }
.tabela td { padding: 8px; border-bottom: 1px solid var(--linha); vertical-align: middle; }
.tabela .acoes { display: flex; flex-wrap: wrap; gap: 4px 14px; justify-content: flex-end; }
.tabela .acoes .link { font-size: 14px; padding: 2px 0; }
.tabela .acoes .link.perigo { color: var(--perigo); }
.etiqueta { font-size: 13px; font-weight: 700; }
.etiqueta.inativo { color: var(--perigo); }
.etiqueta.admin { color: var(--cobalto-escuro); }
.form-linha h3 { margin: 6px 0 0; font-size: 17px; }
.grade { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; }
.check { display: flex; align-items: center; gap: 8px; font-weight: 400; margin-top: 14px; }
.check input { width: 18px; height: 18px; }
.form-linha .btn { margin-top: 8px; }
.qr-area { display: grid; place-items: center; min-height: 240px; margin-top: 12px; text-align: center; }
.qr-area img { width: 260px; height: 260px; }

.aviso {
  position: fixed; left: 50%; bottom: 24px; transform: translateX(-50%);
  max-width: min(520px, calc(100% - 24px));
  background: var(--nanquim); color: #fff;
  padding: 10px 16px; border-radius: var(--raio);
  z-index: 50;
}
.aviso.erro-aviso { background: var(--perigo); }

/* ---------- relatórios ---------- */
dialog.larga { width: min(1040px, calc(100% - 24px)); }
.rel-filtros { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 12px; margin: 14px 0 6px; }
.rel-filtros label { font-weight: 700; }
.rel-filtros select, .rel-filtros input[type=date] { width: auto; min-width: 150px; }
.rel-datas { display: inline-flex; align-items: center; gap: 8px; }
.rel-info { margin: 6px 0 10px; color: var(--tinta-suave); font-size: 14px; }
.rel-conteudo h3 { margin: 22px 0 4px; font-size: 17px; }
.cartoes { display: grid; grid-template-columns: repeat(auto-fill, minmax(190px, 1fr)); gap: 10px; margin-top: 10px; }
.cartao { display: flex; flex-direction: column; gap: 2px; padding: 12px 14px; background: var(--branco); border: 1px solid var(--linha); border-radius: var(--raio); border-top: 3px solid var(--linha); }
.cartao.destaque { border-top-color: var(--cobalto); }
.cartao.alerta { border-top-color: var(--ouro); background: #fbf6e6; }
.cartao-titulo { font-size: 13px; color: var(--tinta-suave); }
.cartao-valor { font-size: 26px; line-height: 1.2; }
.cartao-detalhe { font-size: 13px; color: var(--tinta-suave); }
.rolagem-x { overflow-x: auto; }
.tabela td.num { text-align: right; font-variant-numeric: tabular-nums; white-space: nowrap; }
.legenda { font-size: 14px; color: var(--tinta-suave); margin: 4px 0 8px; }
.bolinha { display: inline-block; width: 10px; height: 10px; border-radius: 2px; margin-left: 8px; }
.bolinha:first-child { margin-left: 0; }
.bolinha.entrada, .barra.entrada { background: var(--cobalto); }
.bolinha.saida, .barra.saida { background: var(--folha); }
.serie { display: flex; align-items: stretch; gap: 3px; height: 170px; padding: 8px 4px 0; background: var(--branco); border: 1px solid var(--linha); border-radius: var(--raio); }
.serie-col { flex: 1; min-width: 0; display: flex; flex-direction: column; justify-content: flex-end; }
.serie-barras { flex: 1; display: flex; align-items: flex-end; justify-content: center; gap: 2px; }
.barra { width: 40%; max-width: 18px; min-height: 1px; border-radius: 2px 2px 0 0; }
.serie-rotulo { height: 20px; font-size: 11px; color: var(--tinta-suave); text-align: center; white-space: nowrap; overflow: visible; }
.calor { border-collapse: separate; border-spacing: 2px; font-size: 11px; min-width: 760px; width: 100%; }
.calor th { font-weight: 700; color: var(--tinta-suave); text-align: center; padding: 2px; }
.calor tbody th { text-align: right; padding-right: 6px; font-size: 13px; }
.calor td { height: 26px; text-align: center; background: #eef1f0; border-radius: 3px; font-variant-numeric: tabular-nums; }
.calor td.dentro { outline: 1px solid rgba(47, 91, 210, .45); background: #f7f9ff; }
.rel-aguardando { margin: 6px 0 0; padding-left: 18px; }
.rel-aguardando li { margin: 3px 0; }
.rel-aguardando .link { font-weight: 700; }
.rel-feriados { margin-top: 26px; border-top: 1px solid var(--linha); padding-top: 12px; }
.rel-feriados summary { cursor: pointer; font-weight: 700; }
.rel-ano { display: flex; align-items: center; gap: 10px; margin: 8px 0; }
.rel-ano input { width: 110px; }
.rel-lista-feriados { list-style: none; margin: 0 0 12px; padding: 0; columns: 2 300px; }
.rel-lista-feriados li { padding: 3px 0; break-inside: avoid; }
.fer-data { font-variant-numeric: tabular-nums; font-weight: 700; }

/* ---------- celular ---------- */
@media (max-width: 820px) {
  .app { grid-template-columns: 1fr; }
  .app .conversa { display: none; }
  .app.em-chat .trilho { display: none; }
  .app.em-chat .conversa { display: flex; }
  .so-celular { display: block; }
  .msg { max-width: 92%; }
  .grade { grid-template-columns: 1fr; }
  .tabela thead { display: none; }
  .tabela tr { display: block; padding: 8px 0; border-bottom: 1px solid var(--linha); }
  .tabela td { display: block; border: 0; padding: 2px 8px; }
  .tabela .acoes { justify-content: flex-start; }
  /* a tabela de relatório mantém o formato de tabela e rola para o lado */
  .tabela-rel thead { display: table-header-group; }
  .tabela-rel tr { display: table-row; padding: 0; }
  .tabela-rel td { display: table-cell; padding: 8px; border-bottom: 1px solid var(--linha); }
  .cartoes { grid-template-columns: repeat(2, 1fr); }
  .rel-filtros select, .rel-filtros input[type=date] { min-width: 0; }
}

@media (prefers-reduced-motion: reduce) {
  * { animation: none !important; transition: none !important; scroll-behavior: auto !important; }
}